‍Key Responsibilities:

Clinical Operations:

• Develop, implement, and monitor workflows and procedures to optimize efficiency and patient care.
• Ensure compliance with federal, state, and local healthcare regulations and standards.
• Collaborate with physicians and administrative leadership to identify and resolve operational challenges.
• Conduct regular audits to maintain quality and safety in all clinical operations.
• Track and analyze performance metrics, providing actionable insights for improvement.
• Management and ownership of clinical/radiology projects.

‍Radiology Operations:

• Supervise and organize radiology technologist training, fostering a collaborative and efficient work environment.
• Ensure radiology technologists adhere to safety protocols, including radiation safety standards, and maintain imaging equipment.
• Oversee the delivery of high-quality diagnostic imaging services to support patient care and physician needs.
• Conduct regular evaluations of radiology staff performance, providing feedback and managing improvement plans as needed.
• Coordinate recruitment, onboarding, and training for new radiology technologists.
• Promote professional development by identifying training opportunities and encouraging certifications specific to radiologic technology.
• Serve as the primary point of contact for radiology-related operational concerns, ensuring seamless integration with clinical departments.

‍Management and Leadership:

• Supervise and mentor staff, fostering a positive and collaborative work environment.
• Conduct regular team meetings to communicate updates, review goals, and address staff concerns.
• Evaluate clinical staff performance, providing constructive feedback and managing performance improvement plans as needed.
• Recruitment, onboarding, and training for new clinical staff.
• Promote staff engagement and professional development by identifying training opportunities and encouraging certifications.
• Lead by example to reinforce the clinic’s culture, values, and commitment to patient care.
• Primary point of contact for collaboration amongst various clinical departments.
• Implementing and enforcing company policy.

‍Administrative Duties:

• Maintain and update staff schedules, managing time-off requests and shift changes.

• Document and maintain accurate records of staff performance evaluations, incident reports, and training logs.
• Assist with the development and updating of clinic policies and procedures.
• Collaborate with the billing department to ensure proper documentation for coding and insurance purposes.
• Review and approve payroll hours for clinical staff.
• Manage communications between clinical and administrative teams, ensuring seamless coordination.

‍Other Responsibilities:

• Monitor and adjust daily staffing levels to ensure adequate coverage for all patient appointments.
• Address patient issues or complaints related to clinical operations in a professional and timely manner.
• Support clinical staff with hands-on problem-solving during high-volume or challenging situations.
• Serve as a resource for clinical staff to troubleshoot equipment, technology, or procedural issues.
• Coordinate and oversee the preparation of exam rooms and clinical areas for procedures or consultations.
• Balancing time between various locations to accommodate clinical staff needs.
• Any additional responsibilities to fit business needs as may be assigned.
  • Merging of duplicate accounts
  • Coordinating education
    • Shadow opportunities
    • Fields phone calls for visits

‍Qualifications:

Education and Experience:

• High school diploma or equivalent required; associate’s or bachelor’s degree in a related field preferred.
• 3+ years of experience in a medical office setting, preferably in a leadership or supervisory role.
• Familiarity with orthopedic or specialty care practices is a plus.

Skills and Competencies:

• Strong leadership and interpersonal skills with a team-oriented mindset.
• Proficiency in electronic medical records (EMR) and practice management systems.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Strong problem-solving and conflict-resolution abilities.
• Commitment to delivering high-quality patient care and service.