Front Desk/Appointment Scheduler

Job Title: Front Desk/Appointment Scheduler

Company: The Orthopedic Partners Clinic

Location: Salt Lake City

Start Date: 9/15/2023

Classification: This is a full-time, non-exempt position with benefits. If you're interested in part-time, please apply, we're open to discussing alternative schedules.


As a member of the medical office front desk team, you will be responsible for providing exceptional customer service and administrative support to patients, healthcare professionals, and staff members. Your role is crucial in maintaining a positive and organized environment within the medical office, ensuring that patients feel welcome and well-assisted during their visits.


Primary Responsibilities

1.   Greeting and Check-In:

  • Warmly welcome patients, visitors, and other individuals arriving at the medical office.
  • Efficiently check patients in for appointments, ensuring accurate and complete registration information.
  • Verify insurance coverage and collect necessary co-pays or payments.

2.   Appointment Scheduling and Coordination:

  • Schedule patient appointments, ensuring optimal utilization of available time slots.
  • Coordinate with healthcare professionals to schedule follow-up appointments, referrals, and consultations.
  • Maintain and update the appointment calendar, making necessary adjustments as needed.

3.   Communication and Correspondence:

  • Answer phone calls, respond to inquiries, and provide information regarding services, office policies, and general medical office procedures.
  • Retrieve and relay voicemail messages promptly and accurately.
  • Respond to emails, faxes, and other forms of correspondence in a timely manner.

4.   Patient Records and Documentation:

  • Accurately input and update patient information in the electronic health record (EHR) system.
  • Maintain patient records, ensuring confidentiality and compliance with privacy regulations.

5.   Billing and Insurance:

  • Collaborate with billing department or external billing service providers as needed.

6.   Office Maintenance and Supplies:

  • Monitor and maintain the cleanliness and organization of the waiting area, reception desk, and other common areas.
  • Notify appropriate personnel regarding maintenance and repair needs.


  • High school diploma or equivalent required.
  • Minimum of 1 year of experience in medical industry preferred.
  • Skill in answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
  • Skill in operating a computer and basic office equipment.
  • Familiarity with billing software and electronic medical records (EMR) systems preferred.
  • Excellent organizational skills with a keen attention to detail and ability to prioritize tasks effectively.
  • Strong analytical and problem-solving abilities.
  • Excellent written and verbal communication skills, with the ability to effectively interact with insurance providers, patients, and internal stakeholders.
  • Demonstrated ability to work independently and collaboratively in a fast-paced environment.
  • High level of integrity and professionalism when handling sensitive patient information.
  • Proficiency in MS Office applications, particularly Excel and Word.

Salary and Benefits

We offer competitive compensation and benefits packages.

  • Health Insurance (Medical, Dental, Vision)
  • Company 401k contribution
  • Paid Time Off
  • Paid Holidays
  • Life Insurance
  • Short- and Long-Term Disability Insurance

Application Process

To apply for this position, please submit your resume to We appreciate your interest in joining The Orthopedic Partners Clinic team. Only candidates selected for further consideration will be contacted.

Note: This job description is intended to outline the general nature and level of work being performed by employees in this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.